Customer Service Training Programs

Fun on the Phones

Every day, hundreds of telephone calls present opportunities to create (or lose!) business. The way your company handles telephone calls means the difference between a professional, polished image or frustrated, angry, and confused customers and business associates. Turn the telephone into your most powerful business tool available. Often, the only connection with a valuable customer is the telephone. You will learn how to combat the depersonalization of telephone communications and be as effective on the telephone as you would be face-to-face.

Everyday Ambassadors

Tourism is a fun, fast-paced industry. Every year new employees join the ranks of "everyday ambassadors". This class combines the elements for both new and seasoned employees to understand the importance of their customer service skills.

Visitors come as strangers in a new land, but can leave as friends. Make sure your employees know how to extend the welcome mat and bring them back time after time.

FISH!

When your employees think their work is a day’s drudgery, it shows. Is it possible to create a professional work environment that makes work seem more like play? Can you create a workplace where employees love to come each day and customers love to buy over and over? Discover the creativity of “Off the Hook Thinking”. Creating a work environment that’s fun for all is hard work and you can learn how to do it for your organization. The result? Energized employees, Inspired managers. Delighted customers.

Off the Hook Customer Service: Creating A Service Vision

When we think of customer service, we tend to think of call centers with agents and salespeople. But in these competitive times, customer service should also be part and parcel of every business. After all, most people have a choice of where to “do business”, and their decisions can affect the bottom line. Getting your frontline people to serve customers well so that they come back takes training and more: A customer-oriented approach requires a culture shift and servant leadership.

Off the Hook Customer Service is a down to earth seminar which starts the foundational work for building a powerful strategic service vision, a model on which a culture of customer service can grow.