Workforce Education

Teambuilding

How does your organization get the job done? How do you become a world-class organization?

It takes Attitude, Leadership and Teamwork.

“Who Leads the Bees?” is all about leading highly performing teams. Successful teams depend on the contributions of each and every team member. Skilled leaders know how to bring out the best in everyone to accomplish the mission. Leaders understand how to balance their team’s talents. They build a solid foundation through relationships and recognition.

Teaching leaders the ABC’s of successful team building, (Achievement, Belonging and Contribution) is at the heart of getting the job done. After completing this seminar, watch your teams take-off.

Off the Hook Communication

Communication is the essence of selling. Effective communication ensures that a sales message is transmitted, received and understood. To maximize sales success, salespeople must excel in communicating. Yet communicating effectively requires mastery of many different skills and awareness of when it is appropriate to use them.

What you will learn: •How to listen and communicate when handling objections •How to distinguish between a feature and a benefit •The use of verbal and nonverbal communication techniques •How to properly use visual aids •Guides to attentive listening skills •How to understand two-way communication.

Diversity

Workplace diversity is a multi-faceted concept that continues to evolve as more industries move toward a global marketplace. I contend that most people hold the beliefs that every human being is of equal worth, entitled to the same privileges and opportunities, without regard to race, gender, disability, or age. This fundamental belief has led to changes in management practice primarily relating to recruitment, training, and retention of employees who reflect the changing face of the American workforce. In order to understand the necessities and benefits of managing workplace diversification, the “Managing Workplace Diversity” program needs to answer three questions forcefully, and directly in order to be effective. And they are:

• Why am I here?
• What can I learn?
• Why should I change?

In addition to answering those questions we need to have a foundation of understanding and somewhat agreement of the following:

• What is diversity?
• Can it be managed?
• Managing diversity is not affirmative action.

This program will recognize the emotion-laden nature of the changes it wishes participants to implement, and the natural tendencies of participants to resist that change. Therefore, any and all diversity training, in my mind, comes from the core concept of first, understanding and then improving communication. I will focus on ethnic and cultural diversity issues as a communication problem. Most communication problems, and virtually all prejudice, come from perceptual biases and barriers. While we are aware of some our biases and barriers, we are blind to many others.

By shaping the program from the “communication” perspective, I hope to overcome much of the initial resistance to this kind training among personnel and their reluctance to change their perceptions and behaviors.

The Challenge of Change

Change doesn’t just happen to those mega-merger companies. It happens everyday, in organizations of every size. Change is how we learn and grow and become a more competitive company. Yet, how do you manage change to minimize the distractions and anxieties that can paralyze an organization?

Managing change with confidence requires understanding how it happens, what you feel when it happens and your reaction to it when it happens. We need to learn to anticipate change, monitor it and adapt quickly. Our employees need to learn that feelings of discomfort and anxiety are not uncommon. Participants will discover how to deal with change and enjoy more success in work and in life. As a result, your company will learn how to embrace change and make it work for you.

Having a Workplace Code of Conduct

Trust is the foundation of a healthy work environment, whereas the lack of trust negatively affects our work environment, productivity, and the well-being of all. How, then, do people build trust into the work environment? We think and believe that you do this by having solid core values and a strong foundation. And that is exactly what this workshop is all about.

The essence of “Having a Code of Conduct…” is Chap’s passionate belief that ethics and cultural diversity are the not only consistent with, but depend on, the acceptance of common rules of conduct, self-respect, and respect for others. This session promises to be a fun, interactive and educational one that will increase your awareness of issues around attitude, trust, ethics and “corps values.”

Goal Setting

You want to deliver your service or product with better customer service. You want to prospect more and expand your customer base. You want to do what you know it takes to grow your business, but there's not enough time in the day to do it. This class helps integrate the fundamentals of goal setting and time management into the daily routine of managers, sales people and other frontline employees.

In this class you will learn:

Principals of goal setting Philosophy of life management Getting yourself organized.